Privacy Policy

Who we are and what this covers

This policy is published by Digiera ("we", "us"). It covers digiera.co, including the Chinese-language pages under /zh/, the forms and chat on the site, the call-booking page, the newsletter, and the Digiera App described below. Questions go to contact@digiera.co. Digiera operates through companies registered in Cleveland, Ohio (United States) and Istanbul (Turkey). A Chinese entity is being established and will be added here once registered.

What we collect

Information you give us. The personal information we collect is what you choose to submit through the forms on this site:

• Trial application and contact forms: your name, email address, company name and website, contact details (such as a phone number, WhatsApp number, or WeChat ID), and anything you write in a message field.
• Call booking: your name, email address, company, optional WhatsApp or WeChat details, any notes, and the time slot you choose.
• Website chat: the messages you send and any contact details you choose to share. See Website chat.
• Newsletter: your email address.
• Email and messaging: if you write to us by email, WhatsApp, or WeChat, we keep that correspondence.

We do not collect payment information anywhere on this site.

Technical information. Like every website, ours is served through infrastructure that sees your IP address, browser type, and the pages you request. Our hosting provider, Cloudflare, processes this to deliver the site and protect it from abuse. We do not use it to identify individual visitors.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use this site: which pages are viewed, roughly where visitors come from, and whether a form was submitted. This data is aggregated and is not used to identify you personally. We do not use it for advertising or share it with advertisers, and we set no advertising cookies of any kind.

If you are visiting from the EU, the EEA, the United Kingdom, or Switzerland, no analytics cookie is set until you accept in the cookie banner. Until then Google Analytics receives only a cookieless, non-identifying ping that cannot be linked to you across pages or visits. Everywhere else, analytics is on by default and you can turn it off at any time using the button below. Either way we remember your choice in this browser; clearing this site's data resets it.

We also use Cloudflare Web Analytics to count page views. It sets no cookies, stores nothing on your device, and does not track you across other sites, so it runs regardless of the choice above.

Website chat

The chat window on this site is answered by an AI assistant. It uses Claude, an AI model made by Anthropic, and answers from the information published on this site. It can make mistakes, so please check anything important with our team.

A member of our team can read the conversation and may join it to reply. Team members appear in the chat under a first name, which may not be their real name.

• What we store: your messages, the replies from the assistant and our team, the page you opened the chat on, your language, and the country your connection comes from. Your IP address is used briefly to limit how many messages can be sent and is not stored. If you share your name, company, or contact details, we save them so the team can follow up, and we email them to our team.
• What we don't do: the chat sets no cookies, and nothing is stored in your browser until you open it. We never ask for payment details, passwords, or ID numbers in the chat.
• How long: chat conversations and the details shared in them are deleted automatically 12 months after the last message. You can ask us to delete them sooner at any time.

Information stored in your browser

Three things on this site are saved in your browser:

• Your cookie and analytics choice, so we do not ask again. This never leaves your browser.
• Your answers in the interactive export-readiness checklist in our blog, so your score is still there if you come back. This never leaves your browser.
• If you open the website chat, a copy of your conversation, so it is still there on the next page. The conversation itself is also stored by us, as described in Website chat.

Clearing this site's data in your browser removes all three from your browser.

How we use it

• To review your application or inquiry and reply to you, including questions you ask in the website chat.
• To confirm, hold, or reschedule a call you booked.
• To send you new articles if you subscribed to the newsletter. You can unsubscribe at any time by replying to any email or writing to us.
• To understand, in aggregate, how the site is used and improve it.

We do not make automated decisions about you, and we do not use your information for any purpose beyond these without asking first.

Who can see it

Your information is seen by the Digiera team and by the service providers that run the site for us:

• Web3Forms delivers form submissions to our inbox.
• Cloudflare hosts the site, runs the website chat, stores chat conversations, sends chat notifications to our inbox, and provides the cookieless page-view counts described above.
• Anthropic provides Claude, the AI model that writes the chat replies. It receives your chat messages to generate each reply.
• Google provides Google Analytics and, for booked calls, Google Meet.
• Our email provider stores our correspondence with you.

These providers process data only to provide their service to us. We do not sell, rent, or share your information with anyone for their own marketing. We would disclose information if the law required it.

Some of these providers process data in the United States and other countries. Where the law requires it, transfers are covered by the providers' standard contractual safeguards.

How long we keep it

We keep application, booking, and inquiry details for as long as needed to handle your request and any engagement that follows from it. Website chat conversations are deleted 12 months after the last message. Newsletter addresses are kept until you unsubscribe. You can ask us to delete your information at any time by emailing contact@digiera.co.

Your rights

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. If you are in the EU, the EEA, the United Kingdom, or Switzerland, you also have the right to restrict or object to how we use it, to receive it in a portable form, and to complain to your local data-protection authority.

Write to contact@digiera.co and we will respond within a reasonable time, and in any case within the period the applicable law allows.

The Digiera App and Google data

The Digiera App is the internal platform our team built to power the agency's work: keyword demand research, market reports, and the live client dashboard. It is used exclusively by Digiera staff. It is not a public product, and it has no external users or accounts.

The app connects to the Google Ads API in read-only fashion to retrieve keyword planning metrics such as average monthly searches, competition, and bid ranges. It does not create or manage advertising campaigns, does not serve ads, and does not access, store, or share any Google user data beyond those keyword statistics. Access is authorized by our own team through Google sign-in, for our own accounts only.

Digiera's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

If you are a Digiera client, the information we hold about your business inside the app is handled under your engagement agreement with us. Read more on the Digiera App page.

Children

This site is for businesses. We do not knowingly collect information from anyone under 18, and we will delete it if we learn we have.

Changes to this policy

We may update this policy from time to time. The date at the top reflects the latest revision. If a change materially affects how we use information you have already given us, we will tell you by email where we can.

Questions

For anything related to this policy, contact contact@digiera.co.

Last updated September 25, 2026. See also the Terms of Use.