Your buyers don't sleep on your time zone. Your sales desk shouldn't either.
A strong product gets lost when the sales experience around it doesn't match what an international buyer expects: a reply in their working hours, in fluent, professional language, from a team that knows how to build trust with someone who's never set foot in your factory. We build that desk, and you own it.
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The deal isn't lost on price. It's lost on the conversation.
Most manufacturers we talk to have a strong product and a real cost advantage. What they don't have is the sales infrastructure to communicate that to an international buyer the way the buyer expects.
Translated isn't the same as fluent
A reply that's technically correct in English but reads as stiff or literally translated signals risk to a buyer, regardless of how good the product is. Negotiation norms, the level of directness expected, and how trust gets built differ by market, and most factories are navigating that with a small team focused primarily on production, not international sales.
Twelve hours of silence is a lost lead
A buyer in North America or Europe submits an inquiry during their workday, your team's middle of the night. By the time someone replies, that buyer has likely already heard back from a competitor, or a trading company that answered immediately.
Your buyer history disappears when the tool does
Inquiries scattered across spreadsheets, a rented CRM, or a trading company's records mean that switching tools, or relationships, wipes out months or years of buyer history. There's no continuity, because nothing was ever actually yours to keep.
Two layers: always-on coverage, and infrastructure you own
The first layer makes sure no inquiry goes unanswered, in any time zone, in language your buyer trusts. The second layer turns every one of those conversations into a system and a dataset that belongs to you permanently.
Always-on coverage
People and AI working in shifts so an inquiry is answered in minutes, not days, in the language and tone your buyer expects from a trusted supplier.
Managed Live Chat
Real operators monitor your site chat during your buyers' working hours, trained on your product line, certifications, MOQs, and the etiquette international B2B buyers expect. The job isn't just to answer, it's to qualify: every conversation is scored and routed so your team only spends time on buyers worth the follow-up.
- Live chat staffed during your buyers' business hours
- Fluent, etiquette-trained responses, not literal translation
- Lead qualification & scoring on every conversation
- Hand-off protocol to your team or sales desk
- Weekly conversation & conversion reporting
Dedicated International Sales Team & Call Center
For manufacturers who want a full sales presence, not just chat coverage: a trained team that operates as your international sales desk, under your brand, handling discovery calls, technical coordination with your engineers, and the follow-up cadence that turns an inquiry into a quote, trained specifically on closing the trust gap buyers feel toward a factory they've never visited.
Coverage is built around where your buyers are, not around our convenience. That can mean staffing the peak business hours of your target markets or a full 24/7 desk covering every region; the scope scales to what your buyer base actually requires.
- Inbound & outbound calls under your brand, not third-party
- Coverage scoped to your target markets' peak hours, or full 24/7, global
- Discovery calls & technical question coordination
- Structured follow-up cadence through to quoting
- Trained on cross-border trust & negotiation norms
- Available as a standalone add-on to any plan
Custom AI Sales Agents (24/7 off-hours coverage)
An AI agent trained on your catalog, specs, certifications, and lead times covers the hours your live team is asleep, built to sound like a knowledgeable member of your sales team, not a generic chatbot, and to hand a conversation to a human instead of guessing. Urgent or high-value inquiries are escalated immediately; everything else is qualified and queued for the next business hour.
- AI agent trained on your full product & spec catalog
- Coverage across nights, weekends & holidays
- Automatic escalation for urgent or high-value leads
- Continuous retraining as your catalog & pricing evolve
- Full conversation logs, owned by you
Infrastructure you own
The systems, scripts, and data behind every conversation above, built around your sales process and handed to you permanently, not rented from us or a platform. Every buyer record and conversation belongs to your company from the day it's created, with access that continues regardless of how long we work together, or if you ever decide to stop.
Sales SOP Development
We document the exact playbook your sales operation runs on: response-time standards, qualification criteria, the quoting workflow, follow-up cadence, and objection-handling scripts written for the specific hesitations international buyers raise about sourcing overseas: quality assurance, MOQs, shipping, communication risk.
This isn't a binder that sits unused. It's the operating manual our chat team, AI agents, and your own staff all work from, so the knowledge compounds.
- Response-time & qualification standards
- End-to-end quoting workflow documentation
- Follow-up cadence & objection-handling scripts
- Training delivered to your internal staff
- Quarterly review & refinement
Custom CRM: built for you, owned by you
A CRM configured around how your factory actually sells: lead source, quote stage, sample requests, repeat-order cycles, not a generic template forced onto your process. The system, every buyer record, and your full conversation history are provisioned under your company's ownership from setup, not held in an account we control.
- CRM configured around your specific sales process
- Pipeline & quote-stage tracking
- Sample request & repeat-order tracking
- Dashboards & reporting your team can self-serve
- Full ownership of the system & all data in it
Data & Sales Integration
Your website, ad campaigns, live chat, AI agents, and CRM connected into one pipeline, with every inquiry automatically scored and routed to the right place: live team, AI follow-up, or your internal sales staff. It's what keeps always-on coverage from creating more noise instead of more closed deals.
- Website, ads, chat & AI agents connected to your CRM
- Automated lead scoring & routing rules
- Cross-channel reporting in one dashboard
- No data silos between marketing and sales
- Ongoing monitoring & optimization
What changes once this is in place
Same product, same factory, a fundamentally different sales experience on the other end of every inquiry.
| Factor | Without sales infrastructure | With Digiera |
|---|---|---|
| Response time, off-hours | Hours to days, while staff sleep | Minutes, every hour of every day |
| Tone & language | Literal translation, often reads as stiff | Fluent, etiquette-trained, trust-building |
| Buyer & deal data | Scattered across inboxes, chat tools & memory | Centralized in a CRM you own permanently |
| Process consistency | Depends on whichever staff member answers | Documented SOP every channel follows |
Sales Infrastructure & Management is the right fit if...
Inquiries go unanswered overnight
Buyers in other time zones reach out while your team is offline, and the lead goes cold.
Replies read as translated, not trustworthy
Your team is doing their best in a second language, and it's costing you credibility.
You're tracking leads in spreadsheets or memory
There's no system capturing where a buyer is in the process, so follow-ups slip.
You want a sales system you control, permanently
You're done depending on a platform, agency, or trading company for buyer relationships.
Common questions
How do the AI sales agents avoid sounding robotic or generic?
They're trained specifically on your catalog, specs, and past conversations rather than a generic script, and we continuously refine them based on real buyer interactions. Anything outside their confidence threshold escalates to a human instead of guessing.
Is the international sales team visibly outsourced, or does it operate under our brand?
Under your brand. Buyers interact with what looks and feels like your company's own international sales desk. We don't appear in the relationship.
What happens to the CRM and data if we ever stop working together?
It stays yours. The CRM, every record, and all conversation history are built under your ownership from day one. Nothing is held back or locked to our platform.
Can this integrate with the Global Marketing pillar, or work as a standalone?
Both. It's built to plug directly into the leads Global Marketing generates, but it works just as well as a standalone upgrade to however you're currently generating inquiries.
Stop losing buyers to silence and translation gaps.
See your live chat, AI coverage, and CRM built and running in 66 days, before you commit to anything.
Applications reviewed within one business day.